RETURN POLICY

Please see our Returns Policy below.

FULL PRICE - Eligible for refund or store credit

SALE - Eligible for store credit ONLY, unless marked FINAL SALE (in this case, returns are not accepted). 

FINAL SALE - No returns. No refund, credit, or exchange, unless deemed faulty. 

PROMOTIONAL ITEMS - Please see the Terms and Conditions of the promotion, or email support@aus.fashion to find out your return eligibility.


RETURN CONDITIONS

  • Your order must be returned within 30 days from receiving your order 
  • Your items must be in original packaging with tags attached 
  • Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
  • Handbag and accessory returns must be accompanied by their original box or case.
  • Return costs are at the customer’s expense (unless your item is deemed faulty). We suggest using a trackable courier, and keeping your tracking number for reference.


REFUNDS

Refunds are processed within 7 business days from the date your order is received. Funds generally take up to 5 working days to appear back into your bank account. Please note, all refunds are delivered back to the original payment method, and cannot be returned to a different card or account. Shipping fees are not refundable.


STORE CREDIT

Store credit is valid for 6 months from the date of issue. Once we receive your return, your store credit will be processed within 7 business days and you will be notified via email. You can check the balance of your store credit by logging into your BNKR account (in the ‘Store Credit’ section). Please note store credit cannot be used, or re-issued after the expiration date. We do not notify customers when store credit is close to expiry.


FAULTY

If you believe your item/s is faulty upon delivery, please contact our Customer Care team at support@aus.fashion so we can assess your item/s. Please include your Name, Order Number, and photos of the fault in your email. If your product is deemed faulty, you will be eligible for a refund, store credit, or replacement. 


HOW TO PLACE A RETURN

If your order is eligible, and you would like to request a return, please email our friendly customer care team at support@aus.fashion.

In your email, please include:

  • First and Last Name 
  • Order number
  • Name of the item/s you’d like to return

If your return request is approved, you can send it to our UK BNKR returns address: 

BNKR RETURNS

TIGERS GLOBAL LOGISTICS

UNIT A1 DOLPHIN WAY

PURFLEET, ESSEX RM19 4NZ


Please ensure that your BNKR Returns Form is filled out and included in your parcel. You can download a Returns Form here.

 

NO RETURNS OFFERED ON CYBER SALE PROMOTIONAL ITEMS. NO REFUNDS, STORE CREDITS OR EXCHANGES ARE OFFERED. 

 

RETURNS PROCESS

* We understand customers currently may be unable to return within our timeframe, due to COVID-19. Please reach out to our Customer Care team on support@bnkr-store.com with your order number and we are here to assist.

We at BNKR hope you love your new purchase, however we understand that sometimes things just don't work out. That is why we have now updated our return policy to make the process of returning items even easier for you!

Please send your return including returns form to our below returns address:

BNKR RETURNS

TIGERS GLOBAL LOGISTIC'S

UNIT A1 DOLPHIN WAY

PURFLEET, ESSEX RM19 4NZ

Once your return is received at our returns address above, our Customer Care team will begin to process your return. Please note processing time can take up to 7 business days. If you have any questions regarding the progress of your return please don't hesitate to contact our team at support@bnkr-store.com.

Please note BNKR is not liable for any damages or losses with return shipping.

RETURNS POLICY

*For customers with credit or gift cards issues prior to January 7, 2021*

Read our FAQ page here.

All returns must be sent to our returns address within 30 days of receiving your BNKR order. Return postage costs are at the customer's expense unless your items are faulty or incorrect. If this is the case, please contact our Customer Care team at support@bnkr-store.com prior to sending your item(s) back to us so we can assist you.

Items returned must be in original condition with all tags attached. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted. Footwear and eyewear returns must be accompanied by their original box or case.

Full priced items can be returned for a refund, exchange (via BNKR credit note and where applicable given a matching discount code) or BNKR credit note. Where applicable under the conditions of the promotion, promotional codes or valid offers applied on orders will be honoured for BNKR store credit.

Items purchased with store credit can be returned for BNKR store credit only, including full-priced items.

Final Sale/Clearance is considered discount 60%+ from original price. Sale items can be returned for BNKR store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item however please adhere to the return conditions to the code at use.

In the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

Please note that store credit expires 6 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Store credit cannot be used to purchase BNKR gift vouchers.

If you still have questions about our returns policy, contact our friendly Customer Care team at support@bnkr-store.com.

FAULTY RETURNS

What defines faulty?

  • Manufacturing faults.
  • Goods that have been wrongly described.
  • Goods that are different to the goods that you ordered.
  • Goods that do not do what they are supposed to do.
  • Goods that have defects that were not obvious or that we did not bring to your attention

If you believe your item is faulty, please contact our Customer Care team at support@bnkr-store.com prior to lodging your return.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.