* We understand customers currently may be unable to return within our timeframe, due to COVID-19. Please reach out to our Customer Care team on firstname.lastname@example.org with your order number and we are here to assist.
We at BNKR hope you love your new purchase, however we understand that sometimes things just don't work out. That is why we have now updated our return policy to make the process of returning items even easier for you!
Once your return request is received, our Customer Care team will review and provide you with a RMA number via email. Please reference this number on the package when sending your order back to us.
Please send your authorised return to our below returns address:
TIGERS GLOBAL LOGISTIC'S
UNIT A1 DOLPHIN WAY
PURFLEET, ESSEX RM19 4NZ
Once your return is received at our returns address above, our Customer Care team will begin to process your return. Please note processing time can take up to 5 business days. If you have any questions regarding the progress of your return please don't hesitate to contact our team at email@example.com.
All returns must be sent to our returns address within 14 days of receiving your BNKR order. Return postage costs are at the customer's expense unless your items are faulty or incorrect. If this is the case, please contact our Customer Care team at firstname.lastname@example.org prior to sending your item(s) back to us so we can assist you.
Items returned must be in original condition with all tags attached. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted. Footwear and eyewear returns must be accompanied by their original box or case.
Full priced items can be returned for a refund, exchange (via BNKR credit note and where applicable given a matching discount code) or BNKR credit note. Where applicable under the conditions of the promotion, promotional codes or valid offers applied on orders will be honoured for BNKR store credit.
Items purchased with store credit can be returned for BNKR store credit only, including full-priced items.
Sale items can be returned for BNKR store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item however please adhere to the return conditions to the code at use.
In the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Store credit cannot be used to purchase BNKR gift vouchers.
If you still have questions about our returns policy, contact our friendly Customer Care team at email@example.com.
What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to do.
- Goods that have defects that were not obvious or that we did not bring to your attention
If you believe your item is faulty, please contact our Customer Care team at firstname.lastname@example.org prior to lodging your return.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.