TERMS & CONDITIONS

PROMOTIONS AND OFFERS

 

GENERAL

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:

  • Orders cannot be cancelled or amended due to our offsite processing system
  • Some promotions specify, in the conditions displayed at checkout, that items purchased under the promotion can be returned for store credit only (in the absence of any fault). This does not apply to UK orders. UK orders are eligible for refunds.
  • Only one promotion code may be used per order (individual store credits may be used with promotions)
  • For promotions with a minimum spend/quantity requirement, your order must remain at or over this amount after any returns for the discount to continue to apply
  • Codes are valid for one use per order and one use per customer, unless otherwise stated
  • BNKR takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed
  • A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer 
  • BNKR reserves the right to commence and end any promotions, sales or discount offers at any time.


STOCK AVAILABILITY 

While BNKR makes every attempt to ensure that the online store reflects accurate stock availability, sometimes an item shown to be available may be out of stock. In the instance that an item is out of stock, the customer will be notified as soon as possible. The item will be refunded, or the entire order will be cancelled, depending on the customer’s preference.

RETURNS

Please see our Returns Policy for all information regarding our return process.

 

STORE CREDIT

Store credit is valid for 6 months from the date of issue. Once we receive your return, your store credit will be processed within 7 business days and you will be notified via email. You can check the balance of your store credit by logging into your BNKR account (in the ‘Store Credit’ section). Please note store credit cannot be used, or re-issued after the expiration date. We do not notify customers when store credit is close to expiry. Items purchased with Store Credit can be returned for Store Credit only. They cannot be returned for a refund.

 
SHIPPING + DELIVERY GIFT CARDS

Please see our Shipping Policy  for the latest information regarding all shipping processes. Due to our quick order processing times, we are unable to cancel or change orders once they have been placed. If you select 'Authority To Leave' at checkout on the AU site, BNKR is not liable for any damages or losses. This needs to be resolved with DHL directly. 

 

GIFT CARDS

  • Gift Cards are valid for 3 years, from the date issued.
  • Items purchased with a Gift Card can be returned for Store Credit only. They cannot be returned for a refund.
  • Lost or stolen Gift Cards cannot be replaced.
  • Gift Cards can be used in whole, or for part of a payment.
  • Gift Cards cannot be exchanged or refunded.

EMAIL MARKETING

For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at support@aus.fashion.


MOBILE MARKETING

The BNKR mobile message service (the "Service") is operated by Australian Fashion Group (“AFG”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to AFG’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including promotions, specials, and other marketing offers on behalf of Australian Fashion Group via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Australian Fashion Group. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Australian Fashion Group’s mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email support@aus.fashion.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

IMAGES

All product images seen on fashionbunker.com are copyright of Australian Fashion Group Pty Ltd  and under no circumstances available for use by other entities without express written consent from BNKR. The same applies for all BNKR social media platforms. For all enquiries regarding these images please contact teresa@aus.fashion.

COMPETITIONS

All competition winners – whether they be from BNKR or its associated labels, affiliates or sponsors – are responsible for the cost of any import duties or taxes associated with the delivery of their prize (including instances in which competition winners use a gift voucher to purchase a prize of their choice). Competitions cover the cost of the items won only and do not cover any incurred delivery or processing fees. This includes any competition where BNKR provides stock for its winners – including competitions run through any label stocked on BNKR via website, print, event or social media. For full Competitions terms and conditions, please see this page.

AFTERPAY

Afterpay is only available for orders shipped within Australia and USA at this time. Afterpay orders are subject to standard returns policy.

Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by BNKR Customer Care staff prior to return of item(s).

If you believe your item is faulty, please contact BNKR Customer Care at support@aus.fashion prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

CUSTOMER CARE

Need help? Email us at support@aus.fashion between 9am-5pm, Monday to Friday AEST. 

PRIVACY

Australian Fashion Group Pty Ltd is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organisations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.

We will only use your personal information for the purpose it was intended and to provide you with information about Australian Fashion Group related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email support@aus.fashion.

STOCK AVAILABILITY

While International Fashion Labels Pty Ltd makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

 

RETURNS

Please see our Return Policy for all information regarding our return process.

 

SALES + OFFERS

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:

  • NO RETURNS ARE OFFERED FOR FINAL SALE PROMOTIONAL ITEMS. NO REFUNDS, EXCHANGES OR STORE CREDIT ARE OFFERED. 
  • Orders cannot be canceled or amended due to our offsite processing system. 
  • Promotions are only applicable to orders over the minimum value threshold specified in the offer
  • Promotions are only applicable to products specified in the offer
  • Promotions are not applicable to Final Sale items 
  • Some promotions specify, in the conditions displayed at checkout, that items purchased under the promotion can be returned for store credit only (in the absence of any fault)
  • Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions)
  • You must be logged in to your account to use a promotion code
  • For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply
  • Codes are valid for one use per customer unless otherwise stated
  • BNKR takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed
  • Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault)
  • Items that are marked as Final Sale, or purchased from an edit or promotion that specifies products as Final Sale, cannot be returned or exchanged (in the absence of any fault)
  • A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer
  • BNKR reserves the right to commence and end any promotions, sales or discount offers at any time.

Please contact our Customer Care team at support@bnkr-store.com if you have any further enquiries regarding a promotion.

These conditions exclude items that are incorrect or faulty. If you believe there is a problem with your order, please contact support@bnkr-store.com for assistance before returning your items.

SHIPPING + DELIVERY

Please see our Shipping Policy for the latest information regarding all shipping processes. Due to our quick order processing times, we are unable to cancel or change orders once they have been placed.


EMAIL MARKETING

For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at support@bnkr-store.com.


MOBILE MARKETING

The BNKR mobile message service (the "Service") is operated by Australian Fashion Group (“AFG”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to AFG’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including promotions, specials, and other marketing offers on behalf of Australian Fashion Group via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Australian Fashion Group. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Australian Fashion Group’s mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 01800BNKR or email support@bnkr-store.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

IMAGES

All product images seen on fashionbunker.com are copyright of International Fashion Labels Pty Ltd  and under no circumstances available for use by other entities without express written consent from BNKR. The same applies for all BNKR social media platforms. For all enquiries regarding these images please contact teresa@aus.fashion.

 

COMPETITIONS

All competition winners – whether they be from BNKR or its associated labels, affiliates or sponsors – are responsible for the cost of any import duties or taxes associated with the delivery of their prize (including instances in which competition winners use a gift voucher to purchase a prize of their choice). Competitions cover the cost of the items won only and do not cover any incurred delivery or processing fees. This includes any competition where BNKR provides stock for its winners – including competitions run through any label stocked on BNKR via website, print, event or social media. For full Competitions terms and conditions, please see this page.

 

AFTERPAY

Afterpay is only available for orders shipped within Australia and USA at this time. Afterpay orders are subject to standard returns policy.

Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by BNKR Customer Care staff prior to return of item(s).

If you believe your item is faulty, please contact BNKR Customer Care at support@bnkr-store.com prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

 

CUSTOMER CARE

Need help? Email us at support@bnkr-store.com between 10am-5pm, Monday to Friday AEST. 

 

PRIVACY

International Fashion Labels Pty Ltd is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.

We will only use your personal information for the purpose it was intended and to provide you with information about International Fashion Labels Pty Ltd related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email support@bnkr-store.com.